CK
Celeste K

1 reviews | Active since Oct 2015

05 Oct 2015, 13:52

BAD SERVICE

SO TIRED OF CELL C THEYT BILLED MY ACCOUNT PLACED EXTRA DEBITS ON MY ACCOUT AFTER I HAVE REQUESTED STATEMENTS TAHT I HAVE NEVER RECEIVED VIA EMAIL SMS NOTHING NOT EVEN A PHONE CALL TO ADVISE THAT MY ACCOUNT IS IN ARREARS THEY PLACED ME ON DEFAULT AND NOW THAT I HAVE PAID THE ACCOUNT IN FULL, THEY CAN'T EVEN DO DESINSE TO REMOVE THE DEFAULT FROM MY NAME!!! TRYING TO PHONE THEM CONSTANTLY EITHER THEY PICK UP AND DROP THE CALL OR YOU WAIT FOR EVER IN THE QUE AND WHEN YOU EVENTALLY SPEAK TO A CONSULTANT THEY TAKE YOUR DETAILS AND TELL YOU THEY NEED TO TRANSFER YOUR THEN IN THE QUE FOR ANTHER 30 MINS AND THEN THE CALL DROPS!! CELL C SERVICE IS THE WORST EVER!!! NO WONDER THAT THEY CAN'T KEEP ANY CUSTOMERS BECAUSE THEY DON'T KNOW HOW TO LOOK AFTER THEIR CUSTOMERS!! I AM WAITING FOR CELL C TO PHONE ME BACK OR REMOVE MY DEFAULT FROM MY NAME AND WANT A LETTER OF CONFIRMATION THAT IT HAS BEEN REMOVED OR SENT TO ITC !!!

0
Replies (1)
Cell C
Cell C's reply05 Oct 2015, 14:21
Official
Hello Celeste2421,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,