Bad Service

My phone was ****** and I have been running up and down, sent from pillar to post. I have contacted Cell C numerous times trying to Claim for a phone. I reported the phone as ****** and spoke to Lehlohonolo who was of no help at all, he was extremely rude, no empathy and was by far the worst encounter i have ever came across .

I have visited the Cell C branch countless times and was assured that the phone was blocked however they required a ITC number and i should come back in two working days.

i called again and spoke to Miss A.Davids and she advised me that the phone was not blocked or blacklisted and she cannot provide an ITC number. She was of no help as well, instead place me on hold and she finally dropped the call whilst i was waiting for her feedback and to date i have still not received a call back or any communication at all from her .

After this time i return to the branch looking for a ITC number and it was still not available and the supervisor at Newtown called the contact centre and i finally received it, after spending nearly 2 hours inside a branch.

its been three weeks since my incident and still have no way to conduct my personal or business interests. I have 2 contracts with Cell C and i really do not feel appreciated as a Cell C customer.

Cell C will potentially loose tens of thousands of Rands over the future of my lifetime, this at a tough economic time, is this what Cell C stands for.