Bad service
I HAVE SEND THROUG A PROOF OF LAST PAYMENT WITH CANCELLATION REQUEST VIA EMAIL ON THE 18TH SEPTEMBER 2018 TO THE CELL C CALL CENTER. THE CONTACT WAS ONLY CANCELLED IN DECMBER 2018. NOW CELL C WANTS ME YO PAY THE TWO ADDITIONAL MONTHS. THEY TOLD ME YOU CAN NOT CANCEL VIA EMAIL SO I ASKED WHY DID YOU NOT INFORM ME WHICH THE CONSULTABT CAN NOT ANSWER. I PHONED LEGAL THEY SAY THEY CAN NOT HELP BECAUSE IT IS RENTIONS PROBLEM AND RENTION SAYS ITS LEGAL PROBLEM. I DO HAVE THE PROOF OF EMAIL THAT WAS SEND WHICH IS NOT GOOD ENOUGH. THIS IS VERY POOR SERVICE AND I WOULD LIKE IT TO BE SORTED ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
04 Feb 2019, 08:42Good morning Mario
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Feb 2019, 08:42
Official
Good morning Mario
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
06 Feb 2019, 10:23Lungile confirmed that she has provided you with the outcome feedback.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply06 Feb 2019, 10:23
Official
Lungile confirmed that she has provided you with the outcome feedback.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
's updateReviewer Update
13 Mar 2019, 08:06Now I have sorted my issue with cell c but the collection company will not stop harassing me what is the yes you call me quickly,help but not communicating to your collection people that you have settled
's update13 Mar 2019, 08:06
Reviewer Update
Now I have sorted my issue with cell c but the collection company will not stop harassing me what is the yes you call me quickly,help but not communicating to your collection people that you have settled