Bad Service

On the 10 of January 2019 I phoned Cell-C Fibre because my Desk-top all of a sudden can’t connect to the internet or Wi-Fi. According the *********** people working in the call centre I cannot connect a desktop to the Wi-Fi. The more I explain to them that I have worked on this desktop and Wi-Fi since the day the fibre was installed.

Then they said I must please lock a call and vumatel/cell-C technicians will come back to me within 24 – 48 hours. I explained to them that I cannot lock a call as I cannot get on to the internet. The lady told me she will lock the call on my behalf.

That was the 10th of January. Today we at the 22 of January and I don’t know about you but 24 – 48 hours is not 12 days (288 hours)! Well done Cell-C you officially won the price for the worst customer care ever!!!!!

I had to pay a technician to come out and help me with my settings just to be able to connect to your horrible Wi-Fi!!! Whereas someone in your technical department could have done that over the phone within 2 minutes, but clearly none of your customers is worth 2 minutes of your precious time.

I am so disgusted in your client service department and please do not apologise because you don’t care and mean it. I will make it my living duty to tell people not to use Cell-C Fibre.