Hellopeter
Share Your Experience
CJ
Chris J

1 reviews | Active since Jan 2019

22 Jan 2019, 11:26

Bad service

When Glocell was taken over by CellC in July 2018, my account was linked to a different account holder. The account holder did not pay his accounts. After numerous request and submission of an affidavit that I only has one cell number with Cell C, my account was debited with the outstanding balance on account linked the someone else profile/ account.

0
Replies (5)
Cell C
Cell C's reply22 Jan 2019, 11:40
Official
Good afternoon Chris
 We have referred this matter to one of our team members for assistance. Do expect communication. 

We apologize for the inconvenience caused. 

Regards 
Cell C | PN 

Best regards,

Cell C
Cell C's reply22 Jan 2019, 15:15
Official
Lungile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist. 

Please respond to her email and she will gladly assist. 

Regards 
Cell C | PN 

Best regards,

Cell C
Cell C's reply24 Jan 2019, 09:49
Official
Lungile confirmed that she has contacted you and provided interim feedback. 

Regards 
Cell C | PN 

Best regards,

Cell C
Cell C's reply30 Jan 2019, 13:52
Official
Kindly refer to the confirmation email Lungile sent, today at 08:06 AM.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply07 Feb 2019, 09:20
Official
Lungile confirmed that she has emailed you the paid up letter.

Regards
Cell C | PN

Best regards,