Bad service!!!!!

Good day

Since I installed Cell-C Fibre to my home I never had any problems with them. I even told some friends of mine They must use Cell-C Fibre… looks like I spoke to soon!!!!!!!! Yesterday I got a call from Cell-C stating that my account is in arrears.

I ask her how is that possible my debit order is supposed to go off every month on the 1st. She then informed me they don’t have my banking details they took it of my credit card. When I say it is impossible, she insist it goes of my credit card.

I made a payment arrangement for Monday 26 November and was told that my account will be active. Today I got a SMS stating my account has been suspended. I phoned and spoke to Nokwanda that has a very bad attitude and she said there is no message or indication on her system that I made an arrangement to pay.

I asked her and the lady of yesterday why they waited a whole month to inform a customer that there were no payment received for October/November… needless to say I still wait for an answer. The only answer I got were”: “It is your duty to make sure payments are received”

Yes, I agree it is my duty, that’s why I signed up for a debit order which they removed from there system WHY!!!!!!!!! I need this line to be reconnected or you can come and take your **** out of my home… There are many other cheaper options than Cell-C for the same package. I need this line to be connected today, as I made a payment arrangement at 18h30 last night.