Bad service

Yesterday I complained that I am not satisfied with the way Cell c has handled my claim and guess what I got 2 massages to say someone will get in contact with me which they did or at least they tried to .I than got another mail to say that I must give an alternative number that they can reach me on again I did that after which I called the number that I saw on the mail and got through to someone whom I spoke to briefly and he said hell call me back I waited until 6:30 pm yesterday and nothing. I would like for them to answer why do we insurance fees and than still have to pay access fees and then still wait 5-7 days in my case since last week Wednesday and then to be told to call back next week Tuesday I am without a phone and this is a big problem cause I am a parent firstly and I work and need to communicate with my fellow workers and to top it all off my phone has been gone a month now and I did not use any of the minutes, data, and the airtime I had on my phone now they tell me I wont get that its not carried over and the phone payment debited as normal for the full amount. Really Bad Cell C