1 reviews | Active since Mar 2012

26 Sept 2018, 22:13

Bad Service

Item: Cell C
Rating: 1
Author: TERSIA V

Since having Cell C fibre I have had endless issues with the connection. I am paying over R1000 every month for a service that has never worked properly. I have asked to cancel my contract to which I was told I could not even though Cell C is in breach of the contract by not providing a 24 hour internet service. I have asked for a technician to come to my house to which I was also told that all problems are to be resolved over the phone yet it is on my account to my cell phone to phone cell c technical support. Cell C is *****elent and do not keep to their promises.

Helpful (0)

Replies (8)

Cell C's replyOfficial

27 Sept 2018, 07:44

Good morning Tersia

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's reply27 Sept 2018, 07:44

Official

Good morning Tersia

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's replyOfficial

27 Sept 2018, 12:25

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

Best regards,

Cell C's reply27 Sept 2018, 12:25

Official

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

Best regards,

TERSIA V's updateReviewer Update

28 Sept 2018, 10:55

I was phones yesterday to only be told someone would phone me today to solve my problem. To date NO ONE has phoned me yet, internet still on and off!!!! Problem still not resolved!!!

TERSIA V's update28 Sept 2018, 10:55

Reviewer Update

I was phones yesterday to only be told someone would phone me today to solve my problem. To date NO ONE has phoned me yet, internet still on and off!!!! Problem still not resolved!!!

Cell C's replyOfficial

28 Sept 2018, 12:06

Do not despair, you will be contacted.

Regards

Cell C | PN

Best regards,

Cell C's reply28 Sept 2018, 12:06

Official

Do not despair, you will be contacted.

Regards

Cell C | PN

Best regards,

TERSIA V's updateReviewer Update

29 Sept 2018, 07:53

I have not received any further assistance except from Maropeng who promised me someone would call me, I have had no internet connection since yesterday. I want to cancel my contract so that I can go to a competent service provider or I will be reporting Cell C to the Ombudsman for breach of contract so that I can receive a refund on all the disruptive service since I have had this contract! Unacceptable Cell C! Worst service ever!!

TERSIA V's update29 Sept 2018, 07:53

Reviewer Update

TERSIA V's updateReviewer Update

01 Oct 2018, 09:50

Well its now 6 days since I put in this complaint and still no one has contacted me. I have to also find out that my account has been increased without my permission for a sim card that was offered with this package that I didnt even ask for as well. No fibre the whole weekend!! I have reported Cell C to ICASA now to for services not rendered and for monies deducted from my account without my permission. I WANT MY CONTRACT CANCELLED TODAY!!!!!

TERSIA V's update01 Oct 2018, 09:50

Reviewer Update

Cell C's replyOfficial

01 Oct 2018, 11:57

Good morning Tersia

We have escalated this matter for further assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's reply01 Oct 2018, 11:57

Official

Good morning Tersia

We have escalated this matter for further assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C's replyOfficial

02 Oct 2018, 10:58

Maropeng confirmed that he contacted you and advised that C Fibre is busy handling this matter.

Regards

Cell C | PN

Best regards,

Cell C's reply02 Oct 2018, 10:58

Official

Maropeng confirmed that he contacted you and advised that C Fibre is busy handling this matter.

Regards

Cell C | PN

Best regards,