MM
Mpho M

1 reviews | Active since Sept 2018

07 Sept 2018, 11:06

Bad Service

Cell C sim swap always has and will suck!.. How can you ask me who are the last people I called, whereby you can just check if the sim is under my ID number?.. To think that one has been a customer from my first phone!..

0
Replies (2)
Cell C
Cell C's reply07 Sept 2018, 11:10
Official

Good morning Mpho

Our consultants have to follow specific business rules when handling customer queries or requests. A security check is mandatory and if the customers' answers do not match the information on the system then the consultant can not assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply12 Sept 2018, 09:19
Official

Theodorah could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,