Bad Service

We had a break in our fibre connection on the 20th of July 2018. We reported it on the 21st of July 2018. Metro Fibre who are the infrastructure provider came out and said that there is a break in the fibre line from the street to the house. Metro fibre said they will need to book a job to fix it. After dozens of phone calls to metro fibre and Cell C no one could tell me when they were coming out to fix the break. Eventually we were back online on the 2nd of August 2018. This is a two week down time in internet for our house hold. Cell C have politely billed me for the full month. I log a query with Cell C on the 3rd of August and was told someone from the billing department will contact me in 48 hours, no one did. I logged another call on the 7th of August with call centre agent Cleopatra, again no feedback. Is there any customer feedback from Cell C or are we expected to pay even if our provider chooses when we have internet? If i don't receive feedback from Cell C i will pay what is fair/or cancel, don't see why i should stay with a provider like this...just a bad as Telkom. I have all reference numbers should you require it.