CvdB
Charl van der Berg
1 reviews | Active since Aug 2018
07 Aug 2018, 13:15
Bad service
Was at Cell C Vaal Mall in Vanderbijlpark. Stood in row for 25 min and when I got infront they said they gonne help the guy that wasn't even in the row. When I said I was there first they said they don't need white custemors. 2 consultants and the manager was standing there. If this is Cell C's policy, I'll rather switch to someone that atleast shows respect.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Aug 2018, 14:07Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the consultant will be dealt with in an appropriate manner. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Aug 2018, 14:07
Official
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the consultant will be dealt with in an appropriate manner. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
CvdB
Charl van der Berg's updateReviewer Update
07 Aug 2018, 14:29No problem. I appreciate the response. I don't want to make trouble. Just felt this was unfair. Everbody makes mistakes as long as I know this is not Cell C policy.
Thank you
CvdB
Charl van der Berg's update07 Aug 2018, 14:29
Reviewer Update
No problem. I appreciate the response. I don't want to make trouble. Just felt this was unfair. Everbody makes mistakes as long as I know this is not Cell C policy.
Thank you
Cell C's replyOfficial
07 Aug 2018, 14:37Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Aug 2018, 14:37
Official
Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
08 Aug 2018, 16:12As per feedback, Thabisile confirmed that she communicated with you via emails and a way forward was provided.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Aug 2018, 16:12
Official
As per feedback, Thabisile confirmed that she communicated with you via emails and a way forward was provided.
Regards
Cell C | PN
Best regards,