Bad Service

I have received an sms on Thursday 12.06.2018 and called Cell C regarding the application for Apple iPhone SE 32GB on Pinnacle 500MB at R199 pm x 24 with Black Flexi Premium x 3 Months. I spoke to a consultant Themba Sithole who asked for necessary paperwork to process the application as the special was only valid for 13.06.2018. On 13.06.2018 all paperwork was submitted. After numerous call and emails Themba advised that all documentation had to be in by 5 as that was when the special expired. At 16:45 I called cell c only to be told that Themba is on a smoke break and that an email will be sent to him to respond to my call. I was told that processing of applications will take place until 20:00. I again called at 17:00 and call was answered electronically informing that they were closed over weekend and that I should call during working hours. Today I called and was informed that Themba only starts working at 11:00. I then spoke to Sipho Mhlali who informed that the order was declined due funds in banking account. After many explanations he informed to write a motivational letter. I did this and included work orders aswell as statements of money due to the company. I also included 4 contactable references from ongoing clients. We are a growing company with a growing clientele. We have been awarded a contract for +/- 1 year where we need to operate a call centre. We are therefore in desperate need of reliable phones as we cannot miss incoming calls. With the paperwork sent it proves that the company can financially sustain these payments. I was again call earlier by cell c stating that the vetting department has again declined the order. This is unacceptable as my business is now hanging on the line. I asked to transfer my call to the vetting department and my call was dropped by operator. What kind of service is this?