BAD SERVICE

I was recently stopped at a mall promo and explain about the new get black app, data and how it works. The consultant downloaded the app and told me i could use it on a 7 day free trail period and that the data used will be the black data i had available , thereafter i could rent or buy if i wanted to watch anything via the app . On the 6th day my son used the app to watch movies and use up the black data available to us.

On the next morning when i checked , data that was used came out from my other data package which i have with Cell C and not the black data that i had available so i called cell c to query , the consultant asked me questions to verify who she was speaking with first and as i explained to her the problem she was busy looking into my query , she then put me on hold and asked me to wait as she discussed with some how this could be rectified . While on hold the call moved to the part on which it asked me to rate the level of service i received, which was a 0 cause i received no feedback and then the call got cut .

Few minutes later i called back to query my issue again , the consultant hat answered told me she will get the consultant handling the matter to call me back and i have still not received any feedback.

Look at your records , i have been a cell c customer for more than 8 to 10 years , i have never defaulted on a payment and despite other special and better offers from competitors i have never moved from my commitment with Cell C . My entire family is using cell C with more than just one line open with you . I an very disappointed in the service i received and to date have not yet received any form of feedback, Over the years your products have changed and improved with new deals and more befits but your service to its loyal customers has dropped drastically and maybe it is time for a change.

Keith ********** 145