bad service

good day i have been with cell c for so many years and my payments were always up to date its only been recently that i had a difficult time and havent made payment for about four months i managed to sort everything out so i can make full payment of arrears end of this month however i recieved an email stating an amount which is like double than what i owe i called so many times and held on for so long they keep putting me through and making me hold on i need somone to call as i need to make arrangements to pay at the end of this month my number is ********** 926