Bad service

About two weeks back I took my Hawaii router that I have it on contract with Cell C to Cell C branch in Hammarsdale . The router had a problem with battery,so I brought it to the store for repairs since it was insured anyways. Few days after I was called by the manufactures informing me that router can not be repair for it out of warranty therefore there gone replace it with the new one if I pay amount of R655.26, because I had insurance they told me to contact Cell C so as they will make payment. I tried calling Cell C call centre I was put on- hold til I drop it without speaking to consultant. Day after I was called by the lady from the Cell C branch that I had taken the router to, first they told me I have to pay excess of R150 and I did, day after I submitted proof of payment I was called again and told that my excess is shot of R100 , I was suppose to pay total of R250 and I did tough I didn't understand why changing the amount after I have paid . Again today I was called by the manufacture informing me that they haven't got feedback from my insurance, they advised me to call ********** 007 Cell C call centre so as to speed up process. When I called their call centre, first I was put on-hold for about 20 min waiting to speak to consultant than when I finally did she also put me on-hold for about 15 min trying to check whatever that she was checking. I had to drop the call since I was using my work telephone. They haven't returned my call since my I was cut before I was actually assisted and yet I had given that lady my ID no, I mean that what most companies do if they loss a caller before she/he is satisfied with assistance they call them back. What **** me off is that people who are suppose to updating me are not instead I got all the update first from the manufactures before the insurance gives me one and right now am paying for something that am not really using and I had ask them to freeze my account til the router is sorted out