BM
Bongiwe M
1 reviews | Active since Feb 2018
23 Feb 2018, 10:19
Bad service
Another day without any feed back from Csurance. After I had posted about they poor service one of the cellc consults called me to appologise and promised me a follow up email to update me of everything , that was on Wednesday 21/02/18 I still haven't heard anything about my claim or the follow up I had spoken to a guy by the name Marupeng Motana till today I'm still in the dark in connection with my device . Sent him an email and he did not even reply. Payment will be deducted monthend without fail but they give us ****py service
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
23 Feb 2018, 10:56Good morning Bongiwe
We will get someone to follow up on this matter with CSurance as Maropeng has been off sick.
Apologies for the poor service, feedback will be provided.
Regards
Cell C | PN
Best regards,
Cell C's reply23 Feb 2018, 10:56
Official
Good morning Bongiwe
We will get someone to follow up on this matter with CSurance as Maropeng has been off sick.
Apologies for the poor service, feedback will be provided.
Regards
Cell C | PN
Best regards,
BM
Bongiwe M's updateReviewer Update
23 Feb 2018, 11:31So now that is now another excuse for your bad service? Dnt think he is the only person who could help as he has stated he would cc me in the emails for me to see how far is the progress.
BM
Bongiwe M's update23 Feb 2018, 11:31
Reviewer Update
So now that is now another excuse for your bad service? Dnt think he is the only person who could help as he has stated he would cc me in the emails for me to see how far is the progress.
Cell C's replyOfficial
26 Feb 2018, 09:45As per communication, please forward the required information to Maropeng and he will assist further with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply26 Feb 2018, 09:45
Official
As per communication, please forward the required information to Maropeng and he will assist further with this matter.
Regards
Cell C | PN
Best regards,
BM
Bongiwe M's updateReviewer Update
26 Feb 2018, 09:59I have sent it as per discussion yesterday and he has not confirmed he has received it.
It would be nice if you had proper communication with your customers because as he doesn't only deal with me he could just acknowledge the mail and that he has received it.
BM
Bongiwe M's update26 Feb 2018, 09:59
Reviewer Update
I have sent it as per discussion yesterday and he has not confirmed he has received it.
It would be nice if you had proper communication with your customers because as he doesn't only deal with me he could just acknowledge the mail and that he has received it.
Cell C's replyOfficial
26 Feb 2018, 11:38I agree with you, he should have acknowledged the mail, apologies for that. He has forwarded the information for further assistance with CSurance.
Regards
Cell C | PN
Best regards,
Cell C's reply26 Feb 2018, 11:38
Official
I agree with you, he should have acknowledged the mail, apologies for that. He has forwarded the information for further assistance with CSurance.
Regards
Cell C | PN
Best regards,