Bad service

I called in and requested for my contract to be cancelled. I was told I have to deposit R725 for that to be done. I paid and sent proof and called again to confirm it was received. A statement was sent to me reflecting that I paid more(125). I sent an email back to ask when I'll be refunded and to date no one has called me and you guys now went and debited R400 from my account. All i get from CellC is emails asking how my interaction with your customer care consultant went. What interaction? I still dont know why i was debited? I dont know when I'm gonna get my money back. And your TAT has long passed, even the new one has passed. This is ridiculous!