BAD SERVICE

I subscribed to the Cell C Get More service. After a few months of not using the services, I decided to cancel the service- a month in advance to the debit order being deducted from my account, with an email sent on 22 JUL 2015.<br> <br> I was sent an email saying that I would be contacted by a consultant the same day. I sent a follow up email on the 21 Aug 2015, with no response, and yet the debit went off??<br> <br> I don't want this service anymore and they're not getting back to me!!!