FS
Francois S
1 reviews | Active since Nov 2015
12 Jan 2018, 10:20
Bad Service
My line is being suspended every month. Cell C claims they can not find my payments then after shouting and fighting they suddenly find it. Now i have been without connection for three days and cell c just don't respond. I have sent them all my proof of payments since i started the contract and still they choose not to respond but rather sending another message that i am in arrears. My recent incident number is 180 ********** 23. I have been a cell c customer for many years and this is the first time i am experiencing this ****py service and it seems that they are just getting worse. I am using the exact same payment method i have been using for years. One month i learned that they are suddenly charging me for itemized billing which i did not request, so the call center agent recommended i sort this out with the store. Eventually they credited me for some of the months but not for all. They just do not give a damn. I have proof of every single payment made to cell c but still the account department can not resolve this issue. Cell C please employ competent people in that department. This department is dragging cell c under and your reputation with it. Is there anyone who can recommend legal advise on this matter?
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Replies (3)
Cell C's replyOfficial
12 Jan 2018, 10:42We are in receipt of your complaint and apologise for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
Cell C | DA
Best regards,
Cell C's reply12 Jan 2018, 10:42
Official
We are in receipt of your complaint and apologise for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
Cell C | DA
Best regards,
Cell C's replyOfficial
15 Jan 2018, 08:57Lungi confirmed that the matter is resolved.
Regards
Cell C | DA
Best regards,
Cell C's reply15 Jan 2018, 08:57
Official
Lungi confirmed that the matter is resolved.
Regards
Cell C | DA
Best regards,
FS
Francois S's updateReviewer Update
21 Mar 2018, 15:28Kindly note that the matter is not resolved. I again received messages this month 08/03/2018(two months after the above statement) that my line will be suspended and was suspended. After fighting and shouting they again said that there is two account numbers and that the payments are allocated to the wrong account linked under my name. It was promised that the one will be removed and clearly not. How many times must i have my line disconnected and reconnected. Every-time its another apology but the issue remains.
Now on another matter. I had two contracts with Cell C for about 8 plus years. Never missed a payment. I recently (about three months ago cancelled one as the contract expired. I now want to reactivate this contract(new contract) and am refused. They claim my credit score is bad(Bad payment history). This never influenced my payment to them or even stopped me from upgrading every two years. This is the type of service one can expect when being a loyal customer.
FS
Francois S's update21 Mar 2018, 15:28
Reviewer Update
Kindly note that the matter is not resolved. I again received messages this month 08/03/2018(two months after the above statement) that my line will be suspended and was suspended. After fighting and shouting they again said that there is two account numbers and that the payments are allocated to the wrong account linked under my name. It was promised that the one will be removed and clearly not. How many times must i have my line disconnected and reconnected. Every-time its another apology but the issue remains.
Now on another matter. I had two contracts with Cell C for about 8 plus years. Never missed a payment. I recently (about three months ago cancelled one as the contract expired. I now want to reactivate this contract(new contract) and am refused. They claim my credit score is bad(Bad payment history). This never influenced my payment to them or even stopped me from upgrading every two years. This is the type of service one can expect when being a loyal customer.