Bad service

Last week I contacted cell c to blacklist and suspend my lost phone I spoke to an agent who didn't seem to know what she was doing I don't really mind that the problem is when I requested a TL she placed my call on hold for a while which was pure call avoidance and she came back and dropped the call. I called back requested for a TL spoke to a TL in JHB who said his name was Katlego who wasn't professional and didn't seemed to be trained to be a TL however I placed my complain about the previous agents behavior and he said he would give me feedback the next day before 10am but till today I'm waiting for that feedback clearly he just saw me as a stupid customer and said he won't bother. If anyone finds the need to contact me my number is ********** 878