BAD SERVICE

I WENT TO CAPITEC BANK TO OPEN A SAVINGS ACCOUNT THEY DIDN'T OPEN THE ACCOUNT THEY TOLD CELL WENT & LISTED ME ON CREDIT BUREAU.I HAVE NEVER HAD AN ACCOUNT/CONTRACT WITH CELL C SO I WANT CELL TO CLEAR MY NAME AS SOON AS POSSIBLE.I WENT TO 1 OF THEIR STORES THEY TOLD ME TO CALL THE CALL CENTRE & ASK FOR LEGAL DEPARTMENT I WAS ON THE LINE FOR 2 HOURS FOR THAT LEGAL DEPARTMENT EVENTUALLY I GOT THROUGH I SPOKE TO MOMINA SHE CHECKED ON THE SYSTEM & TOLD ME THAT THEY DID PICK UP ON THEIR SIDE THAT WAS IT WAS ***** SO MY NAME IS CLEAR ON THEIR SIDE.I ASKED HER EMAIL ME THE PROOF ON MONDAY ALREADY BUT NOTHING PLEASE HELP.