Bad Service

On the 1st of August 2017 I phone in to cancel my contact and convert to pay as you go. I spoke to Natalie Ref number ********** 067. September I was charged R208.09 I queried this to find out that this is cancelation fee. Since when do you pay to cancel a contact???? Natalie should have told me to phone on the 31st of August which she did not....... Please refer to ref ********** 881 a consultant phoned me and I made arrangements with her... Only to find when a payment was made into my account 2 debit orders went off and the bank charged me fees for the debit order...... I have been a loyal customer to Cell c for 15 years and this is the service that I get. I would like to know if there is anything outstanding??? and a refund of the charges that I was charged by the bank .... Service at the call centre stinks and you legal department does not answer there calls.....