BAD service

I am honestly disappointed with the service I received regarding my phone. First it was said because its a Samsung I have two free screen repairs.

Secondly it was said with my first claim I won't have to pay any access. And both of those statements where false.

Thirdly it was said it would take between 4 to 6 weeks for my phone to be fixed and that was on the 24 of June 2017.

After some weeks I phoned only to find out it hasn't been submitted to c sure as cell c didn't know I had insurance.

Again I needed to phone only to find out that I need to pay R200 access as I mentioned earlier it was said with my first claim I won't have any access.

Then on the 23 of August you told me via email it would take 7 business days depending on the part availability.

Yesterday I learned its in a queue to be assigned to a technician and thats again on the 12 of Sept.

This has been more than 6 weeks its closer to three months that I have been waiting for my phone which is my work phone and is causing me delays at work and I have to borrow a phone until who knows when.

Honestly what is the use of having insurance if this is how you treat your clients.

Today I went to Cell C to collect my phone I explained it to the lady that the slip was thrown away so she said I must write an affidavit to say its thrown away so that I wont come back to claim my phone.

When I asked for head offices nr she gave me the customer service department nr and wrote I should choose option 9