1 reviews | Active since Aug 2015
Bad service
I have a cellphone contract with cell c, few days ago I lost my phone. Yesterday I bought a sim card and I phoned the call centre using someone's phone to do a sim swop and I was told that it will take 4-6 hrs for my sim card to be activated but first I must wait for someone from cell c to call me. I have been waiting for that someone since yesterday and my sim card is not activated to date .I call again this morning to find out why my sim is not activated yet and I was told that there are many people who are currently doing sim swops, is it my problem that cell c can't handle the volume of their customers? Mind you, I still have to pay R50 to do a sim swop via their call centre but if I go to the nearest cell c shop, I will be charged double, for what reason, I don't know.
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Best regards,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Best regards,
Few months ago, i took a data sim contract with Cell c but i find it difficult to use those data as a result of bad reception in the area where i live. To be honest, i regret taking that sim contract with Cell c.
Would you kindly tell me what's wrong with your network in Rosslyn, akasia(Pta).
Regards,
Butana
Few months ago, i took a data sim contract with Cell c but i find it difficult to use those data as a result of bad reception in the area where i live. To be honest, i regret taking that sim contract with Cell c.
Would you kindly tell me what's wrong with your network in Rosslyn, akasia(Pta).
Regards,
Butana
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
Hi
So i was told by your consultant yesterday that it looks like in the area where am risiding, the reception is very bad. He further told me that i have an option to cancel my contract with Cell c or opt to stay and continue with the same problem. So my question is, am i the only one using Cell c in my area? cos i don't think so. If Cell c cares about their customers and want to keep them happy, surely they can make a plan.
But i don't think i will ever recommend Cell c to my friends and family members. Actually am still in talks with other network cos i can't go on like this. But thanks to Cell c for giving me an option to release me before my contract comes to an end since they unable to keep me as a client.
Regards,
David
Hi
So i was told by your consultant yesterday that it looks like in the area where am risiding, the reception is very bad. He further told me that i have an option to cancel my contract with Cell c or opt to stay and continue with the same problem. So my question is, am i the only one using Cell c in my area? cos i don't think so. If Cell c cares about their customers and want to keep them happy, surely they can make a plan.
But i don't think i will ever recommend Cell c to my friends and family members. Actually am still in talks with other network cos i can't go on like this. But thanks to Cell c for giving me an option to release me before my contract comes to an end since they unable to keep me as a client.
Regards,
David
Please be advised that Patrick has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Best regards,
Please be advised that Patrick has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Best regards,