Bad service

To Whom it may concern. I received multiple sms's for my upgrade. Now that I go for the upgrade there is no stock of the J1and tablet combo. Three Cell C stores in Cape town don't have stock and told me it could take up to 4 months to receive stock! Special ends at end of month and they cant guarantee the special if the devices are received outside of the special period(ends at end of this month).Seven days later and multiple calls and still no answer to when stock may arrive or if contract will be valid after special ends. With only seven days left of the month I am running out of time. Im not even sure if my name is on the list as I had to write my details on a till slip and it went into the back pocket of the employee!The two employees did not even know how to log my details on the system and that's why I had to write it on a till slip. The irony is that Makro has stock of the devices but does not do the special(how can Makro have stock and a 3 cellular shops don't)I phoned Cell c Direct hoping for better response.Phone just rings for ever.Phoned again and pushed #1 for migrating from other service provider and phone gets answered in half a ring.Go figure! Awaiting your response