aM
aubrey M

1 reviews | Active since Aug 2015

17 Aug 2015, 13:43

Bad service

i bought a R10 recharge voucher this this morning, around 7:42 and loaded it around 8:20, i bought data bundles of R10 which is equals to 50mb and never received it, i called cell c (084140)from ***, first consultant i spoke to just put me through to service rating before he can help me with my query, second said i must call 084145 which was not helpful the person i spoke to refused to put me through to the correct department, , third one argued with me n didn't give me a reason to state my case, she insisted i used internet n i told her i used only whatsapp only, I asked her if whatsapp isn't free she started mumbling. she refused to put me through to a manager, <br> names of consultant i spoke Sphephelo Hlophe, Zama Zulu<br> ashley was helpful<br>

0
Replies (1)
Cell C
Cell C's reply17 Aug 2015, 13:47
Official
Hello aubrey.m,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN