Bad Service

called the call center last week on Thursday 06-08-2015 with regards to a faulty handset that was delivered to me. Spoke to Sthembile who assured me that the collection has been arranged however when i called back to follow up today i was advised that the collection wasnt arranged. I spoke to Lesego who advised me that she will arrange for an urgent collection. I requested her to make a note of cancellation as i dont want the same handset to be returned to me, with a very bad attitude she kept on telling me that it will be returned to me only then i must call back and cancel. When i requested to speak to the supervisor she kept me on hold for about 20-30 minutes only to return and tell me that the supervisor(Myrna Maree) cant come to the phone as she/he will be going into a meeting. I dont expect this type of service from the provider that i,ve been with for over ten years!!!