Bad Service

I have been with CellC for years. And I can not believe the bad service that I have received today! I received my upgrade phone yesterday. Today at 08:15 I called so that they can do the Sim Swop on my phone. Was told it's going to take between 2 - 4 working hours. Just after 12:00 I gave them a call as I can't do anything with my old phone and therefor sitting with no means of communication. WHen I phoned at 12:00 they said they where going to escalate it to that specific Department. At 13:15 I called them again as I had not heard anything and I still can't do anything on my phone. Only to be told THAT I MUST BE PATIENT AS IT TAKES 8 HOURS to do a sim swop. At which point I got upset and I said that that is not what I was told this morning. He then proceeded to tell me that it was a the wrong information that they gave me this morning. At which point I told the guy that I need my phone to be sorted out immediately and he put me on hold - ONLY TO CUT ME OFF! And of course... they have no means of contacting me back because my old phone and my upgrade phone isn't working! <br> I can not believe the service that I have gotten from them. <br>