Bad service

I have been having a network problem with my cell c contract number. I called in earlier and I advised that they are having a problem with their towers and that I would need to manual activate the roaming status of my Sim to get it to work again. I tried this through the day with no luck. I called in a couple of minutes ago was helped by a friendly gentleman by the name of Tevin, he tried to transfer me to the technical department. Unfortunately our line cut off resulting in me calling back into the call center. I then spoke to a young lady by the name of Busi, I felt she was of no help I briefly explained my situation to her as well as That I needed her to transfer me to the technical department, but it seems she was unable to do so as well. I have been having this problem with my Sim for the past three days and I'm finding no joy with dealing with Cell C. Initially they had delays with the same contract phone as they were out of stock, there was no communication at all from their end, I constantly had to make arrangements to call as I had no phone at the time. I eventually called in to cancel but they delivered the phone anyway. I took it as I needed the device as Initially explained, I didn't have a phone. There after they had not been debiting me for two consecutive months, I once again had to make the call to their contact center, spoke to a lady by the name of Bonolo, she assisted me with making the necessary arrangements for a pro-rata to be debit as well as this month's premium, which I felt was a financial inconvenience for me. All of these greviences from a company my mother so happily referred me to and this is the level of service I get? I'm not a happy client at all.