1 reviews | Active since Jun 2022
Bad service
This is my 2nd review regarding bad service. My complain on the degrading of my phone instead of upgrading were never attended to, I still don't have access to my Cellc app and since my last review not 1 statement was sended to me. A week ago a consultant informed me that my account is in arrears, for the last few months I paid more than my installment. They suspend my phone so I can't contact anybody and the way they think is unbelievable. I don't have access to any computer, so the only way to do payments is from my phone on my banking app which I can't get access to. Every time they unsuspend the phone R70 to R80 is added to my account. I can't wait to get rid of this contract. Please to anybody thinking of get a cellphone contract, try some other service provider.
I'm sorry to hear about your ongoing dissatisfaction with our services. Your experience does not align with the standards we aim to uphold for our customers. We sincerely apologize for the inconvenience caused by the issues with contract migration, Cell C app access, and the billing in your account statements.
We understand the frustration caused by the inconvenience of not being able to access your phone and resolve payment concerns. It's important for us to rectify this situation promptly.
We will investigate and contact you for assistance.
Cell C | NZ
I'm sorry to hear about your ongoing dissatisfaction with our services. Your experience does not align with the standards we aim to uphold for our customers. We sincerely apologize for the inconvenience caused by the issues with contract migration, Cell C app access, and the billing in your account statements.
We understand the frustration caused by the inconvenience of not being able to access your phone and resolve payment concerns. It's important for us to rectify this situation promptly.
We will investigate and contact you for assistance.
Cell C | NZ