HN
Hentis N
1 reviews | Active since Oct 2018
06 Oct 2023, 09:39
Bad Service
I recently called Cell C to increase my call limit as I couldnt make calls anymore. Their service is really bad as they did not always answer my questions and they just ended the call while I was still busy talking to them. One time I failed the security question section and tjhe lady I was ta;llking to didnt even answer me when I asked her which question I answered incorrectly. She just told me to call them again and that she cannot repeat the sedurity questions
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
06 Oct 2023, 09:54Dear Hentis Nel,
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experience you had with our customer service. That's not the level of service we aim to provide. We will investigate and address this right away. In regards to the questions you have "failed "unfortunately, we cannot disclosed which questions were answered incorrectly upon doing a security check.
With that being said, please note security check questions have been put in place to avoid possible ***** and to protect you as our customer.
Regards,
^SR
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experience you had with our customer service. That's not the level of service we aim to provide. We will investigate and address this right away. In regards to the questions you have "failed "unfortunately, we cannot disclosed which questions were answered incorrectly upon doing a security check.
With that being said, please note security check questions have been put in place to avoid possible ***** and to protect you as our customer.
Regards,
^SR
Cell C's reply06 Oct 2023, 09:54
Official
Dear Hentis Nel,
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experience you had with our customer service. That's not the level of service we aim to provide. We will investigate and address this right away. In regards to the questions you have "failed "unfortunately, we cannot disclosed which questions were answered incorrectly upon doing a security check.
With that being said, please note security check questions have been put in place to avoid possible ***** and to protect you as our customer.
Regards,
^SR
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experience you had with our customer service. That's not the level of service we aim to provide. We will investigate and address this right away. In regards to the questions you have "failed "unfortunately, we cannot disclosed which questions were answered incorrectly upon doing a security check.
With that being said, please note security check questions have been put in place to avoid possible ***** and to protect you as our customer.
Regards,
^SR