TM
Tsepi M

1 reviews | Active since Jan 2017

16 Oct 2020, 12:49

BAD SERVICE

Im not sure where to start with Cellc and i would really try and make sure that i complain on all social media so they know how unhappy i am. My line has been disconnected almost every other 3 month because of your incompetency 1. I spoke to Nomthandazo now and his manager Isaac Langa who do not both understand what they are doing. Me and my mother have 2 contracts and the payment line has been separated one with cash and one with a debit order so that one does not affect one another. All the time . I HAVE TRIED TO EXPLAIN TO BOTH PEOPLE BUT NON UNDERSTAND. Please check all my previous complain and sort my line out before i take this further to executive.

Secondly please train your consultants on how they should speak to their customers. never in my life as a client i have been told"ooohh my jesus" if i try to explain my self to an agent. listening will always be a skill.

I need this sorted as soon as possible.

0
Replies (2)
Cell C
Cell C's reply16 Oct 2020, 14:08
Official
Good day Tsepi mantu

Thank you for contacting Cell C. 

Our team will be in touch to provide assistance. 

^MP 
TM
Tsepi M's update20 Oct 2020, 07:53
Reviewer Update
Thank you for the Service Moses.