KB
Kim B
1 reviews | Active since Nov 2014
22 Jul 2015, 14:41
BAD SERVICE
Good day,<br> <br> I took out a data contract at Cell C for R70(approx.)However I am being charged for a BB10 sim card as well. I do not even own a blackberry .I logged a complaint numerous times received numerous case numbers for the past two months but no resolution. A call centre agent called me in May to tell me that the will go through the calls they will get back to me with 48 hours up until today NO RESPONSE!<br> Yet everyday I am being called to my work for payment!!!<br> I specifically said in my email that no further payment will be made until I get a response.<br> Who can I escalate my query too ?I am at my wits end <br>
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
22 Jul 2015, 14:44Hello Tert,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply22 Jul 2015, 14:44
Official
Hello Tert,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
KB
Kim B's updateReviewer Update
11 Jun 2019, 10:15Good morning,this was resolved AND SETTLED IN 2015.Why is this still on my name ???????????This sim card was never even activated yet i had to pay.Which i reluctantly did in 2015.I am trying to get a place of my own and this is reflecting on my credit report.Please resolve urgently.
KB
Kim B's update11 Jun 2019, 10:15
Reviewer Update
Good morning,this was resolved AND SETTLED IN 2015.Why is this still on my name ???????????This sim card was never even activated yet i had to pay.Which i reluctantly did in 2015.I am trying to get a place of my own and this is reflecting on my credit report.Please resolve urgently.
KB
Kim B's updateReviewer Update
25 Jul 2019, 12:22Its been more than a month and up until today i have not received any repression or at least a call from Cell C legal team.
KB
Kim B's update25 Jul 2019, 12:22
Reviewer Update
Its been more than a month and up until today i have not received any repression or at least a call from Cell C legal team.