1 reviews | Active since Nov 2016
Bad Service
Cell C
I have been calling/going to Cell C for the past month requesting an upgrade and till this day I haven't been assisted. First time I called, a lady told me she sent my request through to another department and I must call back within 48 hours to follow up, which I did and I was told whatever needed to be done was not done yet
The lady I spoke to then explained that there is a status on my account for late payment which needed to be removed before they can process my upgrade. This late payment was in October where I did not pay my premium on time, I explained that on that month my mother had passed away and my head was all over the place, I had actually assumed I had paid since I do a direct deposit its only when I went to a Cell C branch to do the upgrade that I was told I had missed a payment which I then paid together with November's premium.
I do not understand how sorting something like that when my account is up to date can take so long, I have been in contract with Cell C for 4 years, the only time I have missed premiums or made late payments is when I was unemployed and they were always notified of my situation although I would still try and keep up with the premiums
I am not requesting an upgrade for the fun of it, but because I need a phone and no one is assisting or at least telling me whether this upgrade will happen or not so I know where I stand. Its ridiculous having to call their retentions department where you have to hold for soo long and then still not be assisted and each person tells you to call back
Can someone please call me back and tell me a way forward so I know where I stand. ***
Thank you for contacting Cell C.
We have received your review regarding the upgrade request.
Our team will investigate and contact you to assist with your query.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the upgrade request.
Our team will investigate and contact you to assist with your query.
^NZ
As much as I understand that credit checks are done on new customers, I don't get the concept of being denied an upgrade whilst I am an old and existing customer with an account which is up to date. There is a reason why 1 of my accounts is an arrears, and that is due to the pandemic which affected everyone financially, but in that time I have made sure that Cell C gets their premiums on time
The other one, I am basically disputing it and therefore not paying, but that a long story which has absolutely nothing to with Cell C same way how my upgrade should have nothing to do with it
But then I wont dispute how you conduct your business, however I would like for my contract to be terminated with immediate affect. Guess the money I have been paying your'll can now go to paying for my other account so I wont be in arrears as you have so pointed it out to me
Thank You, please contact me on *** when my contract has been cancelled
As much as I understand that credit checks are done on new customers, I don't get the concept of being denied an upgrade whilst I am an old and existing customer with an account which is up to date. There is a reason why 1 of my accounts is an arrears, and that is due to the pandemic which affected everyone financially, but in that time I have made sure that Cell C gets their premiums on time
The other one, I am basically disputing it and therefore not paying, but that a long story which has absolutely nothing to with Cell C same way how my upgrade should have nothing to do with it
But then I wont dispute how you conduct your business, however I would like for my contract to be terminated with immediate affect. Guess the money I have been paying your'll can now go to paying for my other account so I wont be in arrears as you have so pointed it out to me
Thank You, please contact me on *** when my contract has been cancelled