1 reviews | Active since Sept 2013
Bad service
Cell C, <br> <br> Your service is **********, not the 1st time I ask this to be resolved and each time I speak to a client care consultant I want to through up .<br> <br> The *147# option does not reflect my balance or usage and each time I get transferred from pillar to post. Faith has been unhelpful to say the least - the question is not how I receive my ****** statement but a service that you give your client should be rendered.<br> Today I have been told that the USSD code *147# has been giving clients problems and its not know when it would be resolved - explained to the client that this service to view balances has not been available since the start of my contract in Oct 2014 she could not answer and once again a call was logged.<br> <br> Super happy I took a contract with Cell C <br>
Thank you for notifying us of the above.
This is not the norm or standard service we want for our customers.
We will address this matter with the relevant team and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
This is not the norm or standard service we want for our customers.
We will address this matter with the relevant team and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
Best regards,