Bad service

My contract was due for an upgrade a few days ago. Since its a company phone my Director went to renew and upgrade my contract. In that cause they told my Director they out of stock and will have a phone delivered from Kimberly via over night courier, so will recieve the phone within 2 days. Its been well over 3 days now, still no phone. Over the phone call they told me it could even take up to \3 weeks"to receive the phone. My Director decided to go yesterday in person to see if the phone has arrived. They then told him that the \""manager\"" was in Kimberly and have \""forgotten\"" to pick it up. That is really unacceptable. For a company to have such big adverts.... they surely have such big lies."""