1 reviews | Active since Jan 2013
bad service
<p>Yet again bad service received from your customer service centre.</p> <p> </p> <p>I called at 15:50 to enquire the amount due on my subscription and got through to a very rude Consultant by the name of Mbali, who refused to give me her last name. All I wanted to find out was how much is due on account and what will be debited, as i had terminated one of my contracts with Cellc. she does not listen, talked over me and extremely rude. all i was told is that "her name is Mbali and that is what i'll be getting from her".</p> <p> </p> <p>i have been a loyal customer for many years, today i call for assistance and customer sastification not provided or query resolved.</p> <p> </p> <p>i am demanding an aplology from this "Mbali" and need a callback </p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN