bad service

<p>We first had took a contract with cell c and my father paid it for a few months unfortunately he lost his job but I then suggested I will continue paying and have stayed to that promise since last year till today. Around February we took a second contact with you guys because I have been paying the first account. Because I didn’t know how does the billing go I called in at cell c to ask will you guys bill me from the same account since I have an account with cell c and the lady said yes to me I asked her can she give me the banking details so I can confirm with the ones I have and she said it’s the ones I have. So I sat and relaxed but when I was debated I could see that the amount does not sum up to the things I took with cell c</p> <p>I then went to the store and asked a lady to open the account for me so I can see what’s going on it was to my huge surprise when she said I’m in errors</p> <p>The said part it’s my father who’s in errors and I made a promise to pay the account</p> <p> Ever since that day I stood up and asked if they can put in a dispute for me however it was closed then I put in the second one to then ask if they can listen to my voice record to say that I have called and asked if they will bill me from the sad account. The last time I heard from cell c was when a gentlemen called 12/05/2017 and he said he will send the account to the credit department and since today I haven’t heard from anyone in that department when I called they said the case is closed but how can the case close yet no one called to tell me the amount which I need to pay because I said ok I will make up and pay the agreement fee for taking the second contract with you. I spoke to as supervisor by the name of Nkuthula Maseko I tried to explain to her an she only called me once but we never reached a solution she said she will send someone an e-mail and till this very day I haven’t heard from anymore to tell me if I can pay the agreement fee for taking the second contact</p> <p> </p> <p>Over and above I am not pleased with the service at all the sad part is my father and old man is in errors because that lady gave me false information</p> <p>I as a customer have me mislead and I will not take responsibility for the false information and being lazy to give me the banking details if she had given me the details I would have been satisfied. So then she needs to pay for the false information she gave me</p> <p>I have spoken to so many people and asked to assist however no one has said anything</p> <p>So now what should I do as customer? </p> <p>To be honest I won’t pay the thousand something because I asked and now people are taking me pillar to post</p> <p>i was recently dealing with f.zulu she kept saying things which are confusing saying that who ever that changed the banking dealing did something wrong (bad monthing her team) </p> <p>some recordings were heard others were not and now i have pay errors for semething i kept enquiring about. too bad for cell c such a huge company like cell c such bad service </p>