BAD SERVICE

<p>i would like to report Cell C, i bought a phone in 2015, and insured it after 3 day. they been deducting on my account every month, ok on the 22.05.2017 i lost my phone and call the customer service call centre they told me i am not insured, i did not like that at all. ok i went to the store and they told me to make an affidavity and come back, i did that, and they made me fill claim form. and they faxed it i think. the cell c consultant told me now it up to me. i need to call the insurance peolpe and follow up what happening, i thought it was going to be easy, ok today i taking my collegues cell phone since i don't have a sim card. cell c told me to pay R150.00 to make a new sim card of which i didn't like. what the use of insuring the phone if you still going to pay to make the new sim card. Today been trying to call the number they gave me ********** 007. since 8h00 o'clock no answer, after 30 minit holding the call drops. 5 times im trying to call no answer, im holding then the call drops, i dont like the service i got, my collegues are telling me that there phones if somthing happend to it, the store it handling everything. i dnt know what to do number i dont have a phone and a sim. and c-insurance call centre in not answering my calls.</p>