Bad Service

<p>On 15 October Cell C deducted an extra amount of R100 for my contract, I phoned to check check what happening they said I accepted something from Getmore, I told them that I did not then they said they can't help me I must call Getmore. Same day I spoke to Getmore and they promised to get back to me, then they confirmed the reversal of my R100 to Cell C account with Ref no.: ********** 74. I tried liasing with Cell c number of times for my refund they said they did not receive that money from Getmore, I requested them to liaise with Getmore because they are the one who gave them my banking details they refused. Below are reference numbers; ********** 00, ********** 37, and ********** 77. I even spoke to the Manager he promised to attend my cases and get back to me but he did not. Ref no: ********** 748. I have done a reversal of that R100 from bank then they de -activated my phone I had to repay in order for them to re -activated.</p> <p>On 28 March I received a call from Mpho telling me that my contract is expired on 24 March and checked if I want to renew or cancel. I told her that I do not want to renew and my understanding if a contract is expired no need to cancel because it's automatical cancelled after contract expiring date. She dropped a call. On 15 April and 15 May 2017 another deductions on my account. On 17 May I phoned to check what happened, I spoke to Xolani he confirmed the payment and said I was supposed to cancel the contract on the 23th month of my contract and I told hom that I was not aware no one told me about that, he said it was written on conditions and I told him that the doc I received there was no conditions it was RICA doc with phone details and my details. He continued said I receiced a call a month before my contract expired for renewal I should have told that person that I cancelling the contract and also I told him that I received a call after my contract expired and I indicated that I do not want to renew contract, he transfered me to cancellation department. I spoke to Xolani he said it'll be called on 17 June 2017 and confirmed that on 15 June 2017 there'll another deduction because they sent benefits to my number, I requested to reverse those benefits cause I did not use them as I knew that my contract expired then they must refund me, he said they are not able to do that. </p>