Bad Service

Item: Cell C
Rating: 1
Author: Godfrey M

<p>I have been trying to call CSurance department since Tuesday with no success. I have been holding every day for more than 30 minutes, with an automated voice, we are experiencing high volume of calls. I have been trying them from 08:00 to 17:00 every day. I called the customer service to quiry about this and I was advised to rather send an sms to 14770, still no success. Today, 11 May 2017, the Cell C Repair department sent them an email that states I have been trying to call, yet no response. I found this kind of service beyond appalling. </p>

Helpful (0)

Replies (5)

Cell C's replyOfficial

11 May 2017, 12:23

Thank you for notifying us of the above.

We apologize for the unsatisfactory service and inconvenience caused. This is not the norm or standard service we want for our customers. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C's reply11 May 2017, 12:23

Official

Thank you for notifying us of the above.

Cell C's replyOfficial

11 May 2017, 15:01

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C's reply11 May 2017, 15:01

Official

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C's replyOfficial

12 May 2017, 15:40

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C's reply12 May 2017, 15:40

Official

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C's replyOfficial

15 May 2017, 12:10

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Cell C's reply15 May 2017, 12:10

Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Godfrey M's updateReviewer Update

15 May 2017, 13:42

Prompt response was received from Cell C from different departments. Thanks

Godfrey M's update15 May 2017, 13:42

Reviewer Update

Prompt response was received from Cell C from different departments. Thanks