mD
mishkah D

1 reviews | Active since May 2017

11 May 2017, 10:51

bad service

<p>i have been contacting the insuarance company daily and there never seems to be a consultant available. the voive note keeps telling me "stay on the line your call will be answered shortly" for hours going on end. this is frustrating and i need to send my phone in for repairs. all i need from them is a policy number or else i will be billed fully without insurance. this is not my first contract with them however i hate the service. all i would like is for a consultant to assist me or i would want to cancel my services with them.</p>

0
Replies (6)
Cell C
Cell C's reply11 May 2017, 11:06
Official

Hi Mishkah

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

mD
mishkah D's update11 May 2017, 11:13
Reviewer Update

for how long will i be waiting on this call as its been 3 days already. my patience is running up and my device is broken so i need it to be fixed asap. or as soon as i get hold of you people i will keep publishing bad reviews and want my money back for no service offered and my money wasted.

Cell C
Cell C's reply11 May 2017, 11:46
Official

Hi Mishkah

You logged your first review with us, 31 minutes ago and we advised that one of our consultants will contact you and assist. Please give us the opportunity to assist and we'll ensure that this matter is sorted.

Regards

Cell C | PN

Cell C
Cell C's reply12 May 2017, 13:32
Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

mD
mishkah D's update30 May 2017, 11:22
Reviewer Update

its going for almost 3 weeks and still nobody has assisted me correctly. moses contacted me however my phone cannot be booked in until I SPEAK TO DAMN CONSULTANT FROM THE C SURANCE COMPANY. I HATE YOUR SERVICE AND I WILL BE DEMANDING MY MONEY BACK AND NOT WANT YOUR ASSITANCE. IT SUCKS

If my phone breaks further i will refuse to pay a cent to you people!!!!!

Cell C
Cell C's reply14 Jun 2017, 12:59
Official

Liese has been in contact with you to assist with this matter.

Regards

Cell C | PN