1 reviews | Active since Mar 2017
Bad service
<p>Hi. I booked my contract phone in on the 5th February 2017 and the guy that assisted said my phone would take 2 1 working days to fix. My phone being under warranty I said it was fine. No courtesy phone was given or anything. For the past week I have been calling cell c to find out where the hell my phone was an d nobody could answer me. Then Friday I call again and they advise me because I rejected the quote to fix my screen they never fixed anything else on my phone which included my charging block and audio speaker issues. So the manageress advises they can't fix my phone on the basis that I didn't accept the quote for the screen. Even though I was explaining that my phone is still under warranty and went in for repairs on everything else except the screen. I have paid them for 2 months.... (1 5 February and 15 March) and I while I never had use of my phone. My advise to you is never to use cell c as a network provider as WHAT they say and do are two Completely different things.. I AM DISGUSTED IN THE TYPE OF SERVICES THEY PROVIDE! I will be taking legal action against them. I am FLABAGASTED. </p>
If a handset is still under warranty it does not mean that it will be fixed for free, for instance the unit has 1 free screen repair for the period of 12 months and if it exceeds 12 months under warranty then the customer must pay for the replacement of the screen.
Loan phones are a courtesy and depending on the availability at the store where you booked your device. The repairs department cannot proceed with the repair if you have not accepted the quote
Regards
Cell C | MH
If a handset is still under warranty it does not mean that it will be fixed for free, for instance the unit has 1 free screen repair for the period of 12 months and if it exceeds 12 months under warranty then the customer must pay for the replacement of the screen.
Loan phones are a courtesy and depending on the availability at the store where you booked your device. The repairs department cannot proceed with the repair if you have not accepted the quote
Regards
Cell C | MH
Danielle could not get hold of you on your contact number. However she sent an email advising you of this and requested for an alternative number.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Danielle could not get hold of you on your contact number. However she sent an email advising you of this and requested for an alternative number.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Really she tried to call once and never again. I have emailed Danielle twice and up to date I have not received a response. This is utter BULL CHAP. YOU PEOPLE ARE *******. I WILL ALERT EVERY MEDIA COMPANY I KNOW
Really she tried to call once and never again. I have emailed Danielle twice and up to date I have not received a response. This is utter BULL CHAP. YOU PEOPLE ARE *******. I WILL ALERT EVERY MEDIA COMPANY I KNOW
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Hi Maleehah
Please respond to Danielle's email and she will assist with this matter as she could not get hold of you on your contact number.
Regards
Cell C | PN
Hi Maleehah
Please respond to Danielle's email and she will assist with this matter as she could not get hold of you on your contact number.
Regards
Cell C | PN
I responded to her. I tried calling on the number but it was an incorrect cell number.
I responded to her. I tried calling on the number but it was an incorrect cell number.
Danielle confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Danielle confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Thank you
Thank you
