MA
Maleehah A

1 reviews | Active since Mar 2017

18 Mar 2017, 21:10

Bad service

<p>Hi. I booked my contract phone in on the 5th February 2017 and the guy that assisted said my phone would take 2 1 working days to fix. My phone being under warranty I said it was fine. No courtesy phone was given or anything. For the past week I have been calling cell c to find out where the hell my phone was an d nobody could answer me. Then Friday I call again and they advise me because I rejected the quote to fix my screen they never fixed anything else on my phone which included my charging block and audio speaker issues. So the manageress advises they can't fix my phone on the basis that I didn't accept the quote for the screen. Even though I was explaining that my phone is still under warranty and went in for repairs on everything else except the screen. I have paid them for 2 months.... (1 5 February and 15 March) and I while I never had use of my phone. My advise to you is never to use cell c as a network provider as WHAT they say and do are two Completely different things.. I AM DISGUSTED IN THE TYPE OF SERVICES THEY PROVIDE! I will be taking legal action against them. I am FLABAGASTED. </p>

0
Replies (8)
Cell C
Cell C's reply20 Mar 2017, 07:48
Official

If a handset is still under warranty it does not mean that it will be fixed for free, for instance the unit has 1 free screen repair for the period of 12 months and if it exceeds 12 months under warranty then the customer must pay for the replacement of the screen.

Loan phones are a courtesy and depending on the availability at the store where you booked your device. The repairs department cannot proceed with the repair if you have not accepted the quote

Regards

Cell C | MH

Cell C
Cell C's reply22 Mar 2017, 12:15
Official

Danielle could not get hold of you on your contact number. However she sent an email advising you of this and requested for an alternative number.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

MA
Maleehah A's update01 Apr 2017, 14:50
Reviewer Update

Really she tried to call once and never again. I have emailed Danielle twice and up to date I have not received a response. This is utter BULL CHAP. YOU PEOPLE ARE *******. I WILL ALERT EVERY MEDIA COMPANY I KNOW

MA
Maleehah A's update01 Apr 2017, 14:51
Reviewer Update

********** 586

Cell C
Cell C's reply03 Apr 2017, 16:00
Official

Hi Maleehah

Please respond to Danielle's email and she will assist with this matter as she could not get hold of you on your contact number.

Regards

Cell C | PN

MA
Maleehah A's update03 Apr 2017, 16:29
Reviewer Update

I responded to her. I tried calling on the number but it was an incorrect cell number.

Cell C
Cell C's reply04 Apr 2017, 09:17
Official

Danielle confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

MA
Maleehah A's update04 Apr 2017, 13:22
Reviewer Update

Thank you