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JS
Jitesh S

1 reviews | Active since Mar 2017

01 Mar 2017, 14:34

Bad Service

<p>I have contacted Cell C multiple times regarding slow internet speed at my residence in Newcastle Lennoxton. The call centre agent took down my details and said she would escalate it and get someone to contact me back. I am a paying customer with 25 business contracts @ Cell C and if this is the personal service i get I will have to look at moving all my contracts back to Vodacom. 0 followup and no comments or communications???? </p>

0
Replies (5)
Cell C
Cell C's reply01 Mar 2017, 14:57
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

We want all our customers to be given proper service. One of our consultants will contact you and assist.

Regards
Cell C | PN

Cell C
Cell C's reply02 Mar 2017, 08:26
Official

Please be advised that Lungile could not get hold of you on the contact numbers provided. However she sent an email advising you of this and she will be contacting you again.

Regards

Cell C | MH

JS
Jitesh S's update02 Mar 2017, 08:45
Reviewer Update

This is exactly my point. The network is so terrible i cannot even make calls, I am forced to roam on Vodacoms network to get my calls and sms's. My number is **********

JS
Jitesh S's update02 Mar 2017, 08:48
Reviewer Update

I have recieved NO EMAIL what so ever from a Lungile, I cannot tolerate such bad service

Cell C
Cell C's reply02 Mar 2017, 11:55
Official

Lungile has been in contact with you and she has escalated this matter to the Network Department for further assistance. Feedback will follow.

Regards

Cell C | MH