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Tanya P

1 reviews | Active since Feb 2017

24 Feb 2017, 09:03

Bad service

<p>last year i made a payment to cell c using the incorrect mobile number.... luckily my one of my own numbers. I called them and asked that they move the payment to the correct number and i was told they will escalate the case and get back to me. then i recieve a msg saying it is resolved but never happend....every time i call they cant see it on their system. now after a year i have been handed over. i dont have a problem in paying but will not pay the interest cell c will have to cover that cost or deduct from their agents that is not doing their work</p>

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Replies (6)
Cell C
Cell C's reply24 Feb 2017, 09:39
Official

We have request one of our consultants to follow up on this matter and assist.

You will be contacted shortly.

Regards

Cell C | PN

TP
Tanya P's update24 Feb 2017, 10:05
Reviewer Update

Your consultants are not capable otherwise this would have been attended to a year ago

Cell C
Cell C's reply24 Feb 2017, 10:29
Official

Please note, this is the first review we have received from you on our platform and we really want to assist, hopefully we will be able to restore your trust in Cell C.

Our consultants are competent and will ensure that this matter is sorted.

Regards

Cell C | PN

Cell C
Cell C's reply24 Feb 2017, 10:51
Official

Hi Tanya

Our consultant has been trying to reach you, can you please answer your phone or provide an alternative contact number on the email that was sent by Maropeng a few minutes ago?

Regards

Cell C | PN

Cell C
Cell C's reply24 Feb 2017, 11:17
Official

As per communication with Maropeng, he will contact you as per the agreed time.

Regards

Cell C | PN

Cell C
Cell C's reply27 Feb 2017, 15:30
Official

Derrick confirmed that he has been communicating with you via email and has provided you with feedback.

Regards

Cell C | PN