1 reviews | Active since Feb 2017

16 Feb 2017, 09:54

Bad service

<p>I had an account with Cell C which i closed in novemeber 2016 an Cell C has already placed me as a default for woingf 210 but i managed to pay thatb but even today they have not closed the account on credit beaury and when i go to the staore i opened the acount they told me that on their side its closed an whe they try to contact their legal department to close the account you will hold fo longer that hour with no response. i have tried several times but stil no response am gatfol woith this service cause i have paid them but they cant clear my name.</p> <p> </p> <p>my account number ********** ********** 899359 and cell number ********** 156 i even check with all credit bearu and they told me that they never received a request from cell see to remove the defaults and close the account</p>

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Replies (6)
Cell C
Cell C's reply16 Feb 2017, 10:47
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

's update17 Feb 2017, 08:20
Reviewer Update

hi

am still waiting for an email which i have to sent the paid up letter. but my question is how is not possible that when you look at your system its stil shows that am owing? is it how you conduct business?

Cell C
Cell C's reply17 Feb 2017, 10:11
Official

Danielle sent an email where she requested you to forward your proof of payment in order for the amount to be allocated and for your credit profile updated.

Please respond to her email and she will gladly assist further with this matter.

Regards

Cell C | PN

's update17 Feb 2017, 11:38
Reviewer Update

hi

my email is ********** or ********** i have not received nay coresponence from Danielle or any person from Cell c

Cell C
Cell C's reply17 Feb 2017, 14:21
Official

Danielle confirmed that she contacted you and provided her email address.

Regards

Cell C | PN

's update06 Apr 2017, 12:28
Reviewer Update

Hi

am stil awaiting the email as promised this thing is really inconvienencing me am unable to buy anything on credit thanks to cell c