Bad Service

<p>To whom it may concern,</p> <p> </p> <p>Please note that this is not the first time that this happened. I pay my wifes Cell C contract every month via EFT and send proof of payment via the online banking to the fax number that Cell C provided me with. They have disconnected my wifes account because it is R48 in arrears. I do not know how it goes into arrears if I pay it every month. The last time this happened they increased her monthly installment without letting her know. So how am I suppose to know that the monthly fee increased.</p> <p> </p> <p>never the less I tried to pay the R48 into the account that I pay into every month, but now the payment is bouncing statinv that the account information is wrong.</p> <p> </p> <p>so how do I get this reolved and prevent it from happening again</p>