mK
mellisa K

1 reviews | Active since May 2013

31 Jan 2017, 20:50

Bad service

<p>I went to the store in tygervalley on the 28th of october to change my debit order , in november when i inquire why my debit order never went off they told me that the change never was done i then had to lay a complaint to get it sorted so my debit order went off in december now they over charged me in january because november payment was late but whos fault is that when i requested in october for the change and nothing was done im fed up with this service . </p> <p>I booked in my phone for repairs on the 23th of december i got my phone back on the 26th of january why is it so hard to get decent service from cell c when you phone the call centre you get attitudr when you inquire or complaint you get **** emails from their customer care when is this going to be resolved im sick of this and i want a answer because ima cancel my contract after this , if this is the service im getting then im not interested in anything they have to sell this is disgusting .</p>

0
Replies (3)
Cell C
Cell C's reply01 Feb 2017, 07:55
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply01 Feb 2017, 11:47
Official

Lungi has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN

Cell C
Cell C's reply01 Feb 2017, 13:20
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN