Bad service

<p>I booked in my handset on the 23th of december , recieved a sms on the 9th of january to say handset was booked in .i then contacted the repair centre and was told the phone never left the store it is still there i then complained was contact and they resolved the issue my problem now is i was told i need to check on rams website for update where the phone is but that website is still offline since the day they collected the website since the 11 from then till now i have not recieved any feedback the store dont take any responsibilty and was told it was seasonal staff that worked december so its not their issue i feel its not fair that this ahould continue and i still have not gotten a handset as replacement or offered a loan unit its a month and nobody is diong anything to compisate me for my loss .</p>