Bad service

<p>My handset was ****** on the 08th/12/2016 I reported the matter with my service provider Cellc, everything was done my handset was blacklisted and sim card was suspended went to the police station to open a case so that I can claim from my insurance ( c-surance) went to the Cellc outlet in Bedford view to fill in the claim form and they emailed them to C - surance, later phoned C- surance to confirm if they received my claim forms, I was told that they couldn’t find my forms, lucky a I asked the guy who was assisting me to cc me on the mail, I provided the lady ( Bianca) who was assisting with the time when the forms were send because she keep insisting that she’s unable to find the forms on their system, she put me on hold for about 10 minutes she came to me and told me that she did find the forms on their system and everything is in order I must pay the access fee of R439.90 because my claim is approved and I should keep the prove of purchase for the sim swap so that I can be refunded, she give me the standard bank banking details and a reference number to use, the following day on Friday (09th/12/2016) I went to standard bank to pay for the access fee later that day contacted the C surance just to confirm if my payment was received because I was told to email the POP, they confirmed that the payment was received I spoke to Tshidiso but he later told me that I was not suppose to pay the access because they still need to investigate my claim then approved it before I can pay the access fee, I was confused because Bianca told me that everything is fine my claim is approved and I must pay the access fee, Tshidiso and Nancy said that Bianca made a mistake, Nancy told me that she is going to send a request to the head office to request a usage till today I’m still waiting, I don’t understand why should I be In convinced because of somebody incompetency, I later receive a call around 13:30 on (Friday) from Tshidiso stating that they are investigating the matter, I want this matter resolved because at the end of the month a debit order will be off on my account without having a handset to use.</p>